We do what we promise to do, when we promise to do it — that is the most important component of our support services.
In an industry where reliability is critical and carrier apathy is common, meeting our communication markers is paramount.
What’s included in our level of care?
- Well-scheduled response times
- Excellent follow-through
- Informal, short, consistent greetings, allowing the customer to easily explain what he or she needs
- Responses that leave nothing open-ended
- No blind transfers requiring the caller to start over explaining why he or she called
- No transfers to voice mail unless the party calling fully understands that the person needed is not available
We care for your customers just as you would. If you are looking for professionalism with a partner who strives to serve and anticipate customer needs, look no further. CRA is that partner.