Our Team

Our highly specialized, seasoned professionals each have 10 to 25 years of experience in wire-line, data, cloud, and wireless services. The team is based entirely in the U.S., and English is each member’s primary language.

The team’s work history is varied, bringing experience from switch repair at cable companies; enterprise customer support; provisioning and project management at the carrier level; and master agent support. Our auditors have spent their careers auditing telecom invoices and securing credits and refunds.

CRA’s high standards require all staff to maintain a superior work ethic and commitment to the customer and agent. We pride ourselves on adapting to the numerous carrier systems and processes while accommodating the nuances associated with each agent.

Outsourcing with CRA provides you with instant support at minimal cost. Hiring, training, assuming salaries, benefits, and developing process from the ground-up are things of the past. With CRA, we make it possible to manage less and earn more.