Telecom Admin Functions
An Experienced Ear
If you are a smaller agent or an agent working alone, answering the phone can be challenging. It becomes nearly impossible to be available for all of your customers, all day long. An answering service is one option; however, its call agents are not typically versed in telecom, and their abilities only extend to taking messages. Our experienced staff can easily prioritize the needs of the customer. This improves the communication and will positively impact the impression that you make.
The first step towards closing business is quoting. If you are not tracking the amount of quotes you provide in relation to the amount of sales you make, your earnings ratio may be off. Most agents — if they are tracking — do not include the time it takes to secure the information from the carriers, generate the quote, email the customer etc. CRA can apply our quoting process to your business and eliminate the need to perform this function in house.