There are a myriad of customer problems — ones you deal with on a daily basis. Some agents ask their customers to open tickets themselves, but then the agent works the ticket. Some ask the customers to try it all themselves, and only ask for help with the hard stuff. And some provide 24/7 support unconditionally, hoping this will differentiate and build their brand.
Regardless of which level of support you provide, repairs can often become a huge drain emotionally, financially depleting your resources and impacting business growth.
CRA lifts these burdens from your shoulders with a talented, experienced staff. There are no scripts, English is our first language, and we are experts at mitigating the blame game with vendors, IT staff and carriers.