Our services include a range of offerings that can streamline your operations and improve company performance. Take advantage of a support structure that already exists. Explore some of the solutions CRA provides.
CRA combines project management (PM) and provisioning on each order, delivering a seamless transition from order submission to turn-up. Our time-tested process gets the details right from the beginning, eliminating mistakes while ensuring that all expectations are properly aligned before the project begins.
Our monthly auditing for both wire-line and wireless services begins with creating a full telecom inventory which then becomes the benchmark for the monthly auditing. We update the inventory as the customer requests change, generating a living document that is always current. Billing errors are identified, the corrections are made, and credits are secured.
CRA offers Tier 1 and 2 level support 24 hours a day, seven days a week. The customer can choose the level of support needed, ranging from IP pinging to ticket reporting, diagnosing and service restoration. Response times are detailed for each type of repair.
Want to focus on business growth instead of administration? We provide quoting and phone-call management services.
Adds & Deletes (MACDs)
Regardless of the carrier, CRA submits, tracks and reports on all MACDs requested. Utilizing CRA eliminates the need to spend countless hours chasing carriers for information, while our fulfillment reporting details all of the activity.
At CRA, office moves — regardless of complexity — are at the center of our wheelhouse. All too often, the customer takes on these projects without the proper expertise, causing stress and missing critical installation dates.
Our PM team coordinates with the cable, telco, and hardware/hosted vendors to manage the project from soup to nuts, re-align expectations, and streamline the work, creating a successful outcome with services delivered on time.
If it has been too long (or never) since a business correctly identified billing and/or what physically exists at each location, a one-time inventory may be the answer. The process is the same as the inventory created for our monthly auditing; however, we determine the location and function of each line with a physical site survey. Often, businesses find they can save money on services not in use or ones that were never disconnected properly.
In the event that a customer would like to look back at previous invoices to reclaim monies lost, CRA may perform a historic audit on contingency. Before accepting the project, the customer provides all of the details including invoices, contracts, and letters of disconnect, etc. If CRA believes the opportunity is reasonable and within industry norms, we accept the project. The fee structure is typically 50/50 monies to be paid only when credits or refunds are received by the customer.