Press Releases
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Answering the Call"Laura Bernstein and Bob Varady say there are three bills no one can read: the electric bill, the tax bill, and the phone bill. It?s the last of these that the business partners, co-owners of CRA - Cost Recovery Associates Inc., in Holyoke - chose to tackle after years of cumulative experience in the telecommunications industry. 'We knew a lot about the phone business, and we saw a need for a service that was more beneficial to the end-user,' said Bernstein. 'And where there is confusion, there is profit.'" Answering the Call |
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Greater Holyoke Chamber of Commerce"Congratulations. I am pleased to officially inform you that CRA, Inc. has been selected Small Business of the Year Award from the Greater Holyoke Chamber of Commerce. That award recognizes the growth of your business and its prominence within your industry. We are proud of your acheivements and looking forward to honoring your company..." Greater Holyoke Chamber of Commerce |
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The Agency That Customer Confusion Built"Laura Bernstein and Bob Varady were unlikely business partners. She was just beginning her career; he had launched and sold companies. She had always been an employee; he had been his own boss. She was 34; he was 62. She worked to pay the bills; he worked to learn new skills. She owned little; he owned office buildings. Nevertheless, in 1999, Laura Bernstein and Bob Varady became 50-50 partners in a new venture called Cost Recovery Associates Inc." PHONE+ Magazine |
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Sifting Through the Hidden Charges"Robert S. Varady and his business partner, Laura L. Bernstein, can cite many times they’ve saved money for customers on their phone service. But one instance stands out. Their company, Cost Recovery Associates, recouped $135,000 for a customer who had made an international call, but the telephone carrier’s switch never disconnected the call. “The call was going day and night for a month and a half,” Varady recalled. CRA called in an expert in telecommunications switching who diagnosed the problem, he said." Sunday Republican |